Return and Refund Policy

Thanks so much for joining our community.

Please read this policy carefully. This document is the Return and Refund Policy for Reinventure Australia.

Digital Products

There are no refunds issued for digital products.

We recommend contacting us if you have any questions before you purchase or for assistance if you experience any issues receiving or downloading our products.

Online Training Education/Programs and Courses

Your satisfaction with your Program is important to us. While we don’t offer refunds for purchases, certain programs will offer up to, a 7-Day 100% money-back guarantee for the Course or Program purchased. We know how much of a game-changer this approach, tools, and program can be for you if you do the work, so if you (1) follow the money-back guarantee rules spelled out on that programs sales page, (2) send an e-mail to request your money back to (3) submit all your completed assignments as outlined on the sales page, you’ll be issued a refund. After the guarantee period, no refunds will be issued and full payment or all instalment payments are still required and will be collected.

Coaching & Consulting

There are absolutely no refunds on Coaching and Consulting because once we spend our time with you, we can’t get it back. We also invest considerable time prior to you signing up for coaching and consulting to tailor our proposals and integrated solutions for each individual and/or organisation. We base our pricing on offering value for money and the completion of services. We cannot guarantee results in a coaching or consulting relationship because results depend on your openness to being coached and your willingness to do the work.

If you are not completely satisfied with your investment and are on a payment plan, you may request we stop collecting on future payments. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)

Upon providing deposit or full program payment you are authorising Reinventure Australia to process your payment. Upon approval of your coaching services and/or application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the coaching services and/or a program and all instalments must be paid on a timely basis.

Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, we promise to honour our appointments and be on time as well.

Lapsed Services

We understand life happens and circumstances may prevent you from starting or even completing your coaching within an appropriate timeline. However, if you pay for coaching services and fail to start or have your initial session within six (6) months of your initial payment, you forfeit any payments received and no refunds will be issued. After one (1) year from your initial payment, you will be required to contract for new and existing coaching services. One (1) year after your initial payment, you forfeit any payments received and no refunds will be issued.

A Note on Payment Plans

If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: admin@reinventureaustralia.com.au

reinventuresue@gmail.com